All Sales Are Final

Due to the nature of the products intended for laboratory research, all purchases made through Empire Peptides Lab are final once processed.

Orders cannot be canceled, returned, exchanged, or refunded once they have been processed, packed, or shipped.

No Returns of Shipped Products

For quality control, product integrity, and chain of custody reasons, Empire Peptides Lab does not accept returns of shipped products.

This includes opened products, unopened products, vials, bacteriostatic water, products with broken seals, and any product that has left our facility.

Once a product has been shipped, we cannot verify how it was stored, handled, or maintained. For this reason, all sales are final once processed.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, broken, or incorrect, please contact our support team within 48 hours of delivery.

To help us review your case quickly, please include:

Your order number

Clear photos of the package

Clear photos of the product

A brief explanation of the problem

Approved cases may qualify for a replacement shipment, store credit, or another resolution at our discretion.

Shipping Issues

Empire Peptides Lab is not responsible for shipping delays caused by carriers, weather conditions, customs processing, incorrect shipping information, or other circumstances beyond our control.

Customers are responsible for ensuring all shipping information is correct before placing an order.

Refused or Undeliverable Packages

If a package is refused, returned to the sender, or cannot be delivered due to incorrect or incomplete shipping information, the customer may be responsible for any additional shipping or handling charges.

Refunds are not guaranteed for refused, returned, or undeliverable packages.

For Research Use Only

All products sold by Empire Peptides Lab are intended strictly for laboratory research purposes only.

These products are not approved for human consumption, medical use, veterinary use, and diagnostic use.